One of the hardest things to do for  many people is to “just listen”.  I mean really listen, not half listen, or hear their words while trying to figure out how to solve their problem.  When someone is talking, listen to the words they are saying and their body language then try to reflect back what they told you in your own words.  It is a mediator’s job to do this and help the other party really hear what the speaker is saying.  To get at the underlying matters not just what’s on the surface.  It can be more difficult than it seems.  Can you do this in your life when you are having a conflict with another?  I encourage you to give it a try, just listen.  You might be surprised at what you discover.

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